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CQI / IRCA approved Lead Auditor Training Course on ISO/IEC 20000-1:2018 Information Technology - Service Management System.
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Course Features:.
This is CQI/IRCA approved course on SMS – ISO/IEC 20000-1:2018 Lead Auditor Training (IRCA Course No. 2311). This course is designed in accordance with ISO 19011, ISO 20000-6 and ISO/IEC 17021. The course includes understanding the elements of ISO/ IEC 20000-1:2018 Service Management System (SMS) coupled with a practical approach to plan, effectively conduct and report first party, second party and third party audits of SMS which helps organizations to achieve their SMS objectives and improve overall SMS performance. The course focuses on imparting knowledge and developing skills in conducting audits of SMS effectively and independently as a team leader.
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Course Objectives:.
To provide participants with a clear understanding of ISO/IEC 20000-1:2018 and the fundamentals of an IT Service Management System
• To help delegates grasp the essential concepts involved in auditing Service Management Systems
• To build or strengthen the practical skills required to qualify as a certified Lead Auditor
• To equip participants to plan, execute, and manage SMS audits in line with ISO 19011, ISO/IEC 20000-6, and ISO/IEC 17021 requirements
• To improve the technical knowledge and behavioral capability needed for conducting effective SMS Lead Audits.
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Who should attend ?.
- Individuals wishing to become certificated auditors/lead auditors wishing to make career in SMS auditing
- Information security managers / leaders SMS management representatives
- Individuals responsible for managing the audit programs in their organization
- Departmental / functional information security coordinators
- Existing internal auditors of SMS
- IT—Service Management System Consultants.
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Prerequisites:.
Participants are expected to have a basic understanding of IT Service Management System concepts, including Information Security, ITSM practices, management commitment, key terms, definitions, and the requirements of ISO/IEC 20000-1:2018. Familiarity with the PDCA cycle will further support successful completion of the course.
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Course Contents:.
- CQI/IRCA Registration Scheme and benefits of becoming SMS Lead Auditor
- Relevant standards, ISO/IEC 20000- 1:2018, ISO/IEC
- 20000-2:2019, ISO 20000-6, ISO/IEC—17021-1:2015,
- ISO 19011:2018.
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Certificate:.
Certificate of successful completion shall be issued to all the delegates/participants who attend entire duration of the course, in all the sessions and qualify in examination.